In addition to smooth technical project implementation, successful projects painstakingly deliver against the pertinent elements of deep discovery including infrastructure health checks, project requirements and user needs; effective and meaningful communication on the promise of the ‘change’; user acceptance testing; and tailored, ongoing training.
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The importance of technology for business continuity has come to the fore like never before. With uncertainty reigning over the lockdown, many organisations are keenly going ahead with scheduled business-critical IT projects – all made possible by cloud technology.
COVID-19 has proven to be a real test of firms’ agility and ability to stay operational during this unprecedented lockdown. Thus far, for many firms, the focus has been on business continuity and internal re-organisation – ensuring employees have the tools they need to work from home, access to business information and such.
“We have an adoption problem”. I’ve heard these words many times over the years. What they should really be saying is “we have a critical problem – the entire project is failing!”. System adoption is not the only measure of project success, but it’s one of the most important. Retrospectively resolving a system adoption problem can be a huge challenge, and in such instances merely resorting to the original training programme is often not enough.
Effective User Acceptance Testing (UAT) is critical to ensuring that the new software and processes meet the needs, of both the business and individuals. It allows for any issues to be identified and fixed before the system goes live. Problems identified after go-live can have a serious negative impact on the business and user adoption.
The lack of effective communication is one of the top complaints from users when organisations implement change. It can be difficult to get right. The business leaders may understand why this change is necessary for the business, but the employees may not. Effective communication should promote the value of the upcoming change – for both to the organisation and the individuals – as well as deal with any concerns people may have. Done well, communication can lead to a smoother transition – improving engagement, positivity and adoption.
IT projects are often fraught with challenges, both technological/infrastructural and cultural. While the former is eventually resolved, it’s the latter type of challenge that has more far reaching implications. An IT project – regardless of how ‘game-changing’ for the business it promises to be on paper – without user adoption, it’s naught!
Here are six questions to ask your Project Manager, before embarking on an IT project:
The Ascertus Change Management in Digital Transformation Blog Series
It’s not good enough to merely implement technology successfully. The real test of success for a system lies in the tangible value it delivers to the business, which in turn depends on the technology’s user adoption levels.
Mobile-based apps, telematics and the Internet of Things, among others, are all technological advancements that have delivered great convenience to us as consumers. The in-car information systems serve as excellent tools for communication, vehicle tracking, maintenance and servicing. For the individuals, the connectivity they offer make them exceptional entertainment, mobility and physical security instruments. But like with all technologies, in the wrong hands, these tools have a dark side. Increasingly, these technologies are being mis-used by threat actors and so posing a significant risk to individual and organisations’ data privacy.
Fundamentally, records management is about information governance, which in turn – given all the regulatory scrutiny that exists today – is key to minimising operational risk. Due to the continuous and exponential growth of data in a variety of formats, a manual approach to records management is likely to be a losing battle. On the other hand, a strategic, in-place and automated approach can make this function routine and ‘par for the cause’.