Document Management Solutions - Achieving ROI in Financial Services

Balancing work and personal life is more challenging than ever. Legal professionals in financial services often find themselves buried under paperwork, which eats into their precious family time. Thankfully, modern Document Management Solutions (DMS) offer a beacon of hope, promising not just increased productivity but also more opportunities to get home early to those who matter most. Imagine finishing your tasks for the day and looking up to see it's still light outside. That's the reality for many who have switched to a DMS.

Understanding document management needs in financial services

Financial services organisations manage an immense volume of sensitive documents that require stringent security, compliance, and efficient handling. Traditional content platforms often fail to meet these needs due to inadequate security measures, fragmented systems with content stored across multiple repositories and inefficient workflows. This can lead to significant operational inefficiencies and increased risks, which necessitates a robust DMS solution like iManage for your organisation. 

Implementing such a solution addresses these inefficiencies, leading to significant cost savings and improved ROI by ensuring documents are managed securely and efficiently. The independent Total Economic Impact™ (TEI) study conducted by Forrester Consulting, published in 2023, revealed that iManage delivers an impressive ROI of 378% over three years, with a payback period of under six months. 

Delivering tangible DMS ROI through efficiency and productivity

One of the most compelling reasons for investing in document management solutions, like iManage, is the significant improvement in efficiency and productivity it offers. The TEI study highlighted several key factors contributing to this substantial ROI:

• iManage users benefit from an impressive productivity boost, with an annual improvement of 240 hours per user. This efficiency is achieved through faster search, upload, and predictive filing capabilities, equating to a $4 million present value over three years. The streamlined workflow allows your employees to focus on higher-value activities, enhancing overall productivity and contributing directly to your organisation’s bottom line.
• The TEI study also highlights significant IT productivity improvements, amounting to $60,379 annually by saving 750 hours of IT staff time. By eliminating the need for IT to set up secure external document exchanges, iManage enables users to handle these tasks directly, freeing up IT resources for other critical functions. This efficiency contributes to the ROI by reducing IT overhead costs and allowing IT staff to focus on strategic initiatives that drive business growth.

Key areas of DMS cost savings

1. Software and licensing costs

Legacy systems often require expensive licenses and ongoing maintenance fees. By retiring these systems, organisations can eliminate these recurring costs. The TEI study found that organisations saved $324,534 by retiring legacy document management solutions and eliminating associated software costs.

2. Hardware and infrastructure costs

Maintaining legacy systems typically involves significant hardware and infrastructure expenses. These systems may require dedicated servers, storage solutions, and other hardware that can be costly to maintain and upgrade. By moving to a modern DMS like iManage, organisations can reduce or eliminate these hardware costs, as many modern DMS solutions are cloud-based and do not require extensive on-premises infrastructure.

3. Maintenance and support costs

Legacy systems often require specialised support and maintenance, which can be expensive. This includes costs for IT staff to manage and troubleshoot the systems, as well as fees for external support services. The TEI study highlighted that iManage led to IT productivity improvements amounting to $60,379 annually by saving 750 hours of IT staff time. This reduction in maintenance and support costs contributes significantly to overall cost savings.

4. Operational inefficiencies

Legacy systems can lead to operational inefficiencies due to outdated technology, slow performance, and lack of integration with other systems. These inefficiencies can result in higher operational costs and reduced productivity. By transitioning to a modern DMS, organisations can streamline workflows, improve document retrieval times, and enhance overall productivity. The TEI study reported an annual productivity improvement of 240 hours per user, equating to a $4 million present value over three years.

5. Compliance and security costs

Maintaining compliance with regulatory requirements and ensuring data security can be more challenging and costly with legacy systems. Modern DMS solutions like iManage offer advanced security features, such as encryption, access controls, and comprehensive audit trails, which help organisations meet compliance requirements more efficiently and reduce the risk of costly data breaches and fines.

• See our full range of financial services legal tech solutions. 

Key features of iManage DMS to drive ROI

Enhancing data security and compliance

In financial services, data security and compliance are non-negotiable. Traditional document management systems often lack advanced security features required to protect sensitive financial information. iManage addresses this gap by providing robust security measures, including encryption, access controls, and comprehensive audit trails. These features ensure that only authorised personnel can access sensitive documents, and all actions taken on a document are logged and auditable. 

This level of security and governance not only protects against data breaches but also supports compliance with stringent regulatory standards, reducing the risk of costly fines and reputational damage. By preventing security incidents and ensuring compliance, iManage enhances the ROI through avoided costs and maintained organisational reputation.

Supporting effective collaboration

Financial services organisations often operate across multiple locations, requiring seamless and secure collaboration among teams. A DMS like iManage facilitates this by providing secure document access and sharing capabilities from any location or device. This flexibility ensures that all team members have access to the latest document versions, enhancing collaboration and ensuring consistent application of policies across the organisation. 

By transforming individual insights into collective institutional knowledge, a DMS supports more informed decision-making and a more agile response to market changes, ultimately driving organisational growth. The improved collaboration and streamlined workflows lead to faster decision-making and execution, positively impacting the ROI.

Reducing legal operational costs

Implementing a DMS can lead to significant cost savings for financial services organisations. By centralising document management and automating many manual tasks, a DMS reduces the need for physical storage space and minimises the costs associated with document handling and processing. 

Additionally, the enhanced efficiency and productivity offered by a DMS can lead to further cost reductions, improving the organisation’s overall financial performance. These cost savings directly contribute to a higher ROI, showcasing the financial benefits of the investment.

Ensuring seamless integration and adoption

One of the main concerns when considering a new DMS is the potential disruption caused by migrating from existing systems. iManage is designed to support seamless integration with other corporate tools, ensuring minimal disruption to operations. By working with experienced implementation partners, financial organisations can ensure a smooth transition and immediate realisation of the benefits. This seamless integration and adoption process helps in quickly achieving the anticipated ROI, making the investment in iManage a strategic and financially sound decision.

Harnessing the power of iManage AI for enhanced ROI

iManage AI utilises cutting-edge artificial intelligence technologies, including natural language processing (NLP) and machine learning (ML), specifically tailored for legal applications. This technology automates your content workflows, reduces manual tasks, and enhances productivity, enabling you to focus on higher-value activities. By transforming the way you and your team search for and use information, iManage AI facilitates efficient knowledge sharing and decision-making, which directly contributes to substantial ROI.

The AI features in iManage, such as automatic document classification, enrichment, and the Ask iManage assistant, streamline routine tasks like email filing and document summarisation. This not only boosts your individual productivity but also improves compliance and reduces operational risks by ensuring all data remains secure and well-governed. By minimising manual workloads and maximising efficiency, iManage AI helps your organisation achieve significant cost savings and make better use of your resources, driving higher ROI.

A strategic investment for financial services

Investing in a robust DMS like iManage is a strategic move for financial services aiming to enhance regulatory compliance and operational efficiency. The substantial ROI, coupled with significant cost savings and productivity improvements, make iManage a valuable investment. 

By addressing key areas such as data security, compliance, collaboration, and operational costs, iManage provides a comprehensive solution that meets the unique needs of the financial sector. Having a DMS in place serves as a foundation for other critical legal solutions, such as Contract Lifecycle Management (CLM) or matter management systems, which often require an existing DMS for optimal functionality. This transformation supports better business outcomes and a stronger competitive position in the financial services industry.

Book a DMS discovery call and maximise your ROI with iManage 

Discover how iManage can transform your document management processes, drive substantial ROI, and enhance operational efficiency in your financial services business. 

Ascertus offers tailored DMS solutions specifically designed for financial services, ensuring seamless integration with your existing systems. Benefit from our comprehensive support and training to enhance your compliance capabilities and protect your most sensitive information.

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See also:

• Securing sensitive financial data with robust DMS features
• Financial services document management : strategic alignment
• View the full range of Financial Services solutions.

FAQs

What is a document management solution?

A document management solution is a digital system designed to securely store, organise, and retrieve documents. It enhances workflow efficiency, ensures compliance, and provides robust security features tailored for legal professionals in financial services, facilitating seamless collaboration, audit trails, and access control for sensitive financial and legal documents. Document management solutions, such as iManage, can be implemented in the cloud, or on premises, however cloud based systems offer better features and collaboration tools.

What is an example of a document management system?

An example of a document management system is SharePoint and iManage. SharePoint offers general collaboration tools, integration with Microsoft Office, making it ideal for firms needing broad collaboration capabilities. In contrast, iManage is specifically designed for legal professionals, providing advanced document versioning, secure file sharing, and compliance features. iManage excels in managing sensitive legal documents and workflows, offering tailored solutions for the unique needs of legal professionals in financial services.