Ascertus, Document Management Company & Specialists

Ascertus continue to impress us with their knowledge and professionalism. Their deep understanding of the iManage suite allows them to efficiently resolve the complex issues that we escalate to them allowing us to focus on delivering benefits to our firm.

Ascertus displayed great eagerness to understand our requirements and suggest approaches that would solve our problems. Executives from the CEO downwards were involved in discussions with us, which gave us a good insight into the company's cultural attitude towards the delivery of support services. We believe we will be "an important" customer for the company. This is our number one KPI.

Ascertus clearly stood out for its professional attitude towards customer communication. Also, unlike many other organisations, the company lays equal emphasis on providing support services and delivering technology implementations. This approach clinched the deal for us.

It’s clear to us that the Ascertus team has sound knowledge of iManage Cloud. They are working with us patiently and systematically to meet our system requirements. Their approach to working is very straightforward and professional – with a lot of emphasis on attention to detail.

From speaking to other iManage and Ascertus customers in Ireland, we felt confident of our decision to invest in these two organisations. Implementation of iManage Cloud has been painless. Ascertus and our IT service provider worked collaboratively to deliver the solution to the firm. Our involvement was only in the initial design stages to decide things like policies for file naming and matter workspaces in the application. It could not have gone smoother.