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Technology Adoption Shouldn’t be Accidental

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Chris Davies

“We have an adoption problem”. I’ve heard these words many times over the years. What they should really be saying is “we have a critical problem – the entire project is failing!”. System adoption is not the only measure of project success, but it’s one of the most important. Retrospectively resolving a system adoption problem can be a huge challenge, and in such instances merely resorting to the original training programme is often not enough.

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