Ascertus blog

Check out the latest trends and innovations in the legal technology world

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iManage Support

Is Your Account Manager Up To The Job?

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Jamie Willgoose

The core role of an account manager is to build strong relationships with clients whilst identifying challenges or opportunities and finding ways to assist with these challenges and opportunities. In this blog Jamie Willgoose, a Business Consultant at Ascertus who has spent most of his career in product implementation and training identifies the key areas that account managers should focus on to help clients meet their business objectives.

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Ethical Technology Partnerships – It’s time Law Firms Demanded It

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Should good quality service come at a premium? And does a premium price guarantee a top-notch service from the technology provider?  To provide some context to these ruminations, with a move towards value-based pricing, law firms today are having to justify their fee rates, especially if they are charging more than their competition.  Most commonly, they validate fee rates based on their depth of experience and skills on the subject matter areas and the quality of service. This instils confidence in customers that they will be well represented and served by the law firm in question vis-à-vis any other legal services provider.  So, shouldn’t the same criteria be applied to the pricing and quality of service provided by technology providers offering Support services?

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