In addition to smooth technical project implementation, successful projects painstakingly deliver against the pertinent elements of deep discovery including infrastructure health checks, project requirements and user needs; effective and meaningful communication on the promise of the ‘change’; user acceptance testing; and tailored, ongoing training.
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“We have an adoption problem”. I’ve heard these words many times over the years. What they should really be saying is “we have a critical problem – the entire project is failing!”. System adoption is not the only measure of project success, but it’s one of the most important. Retrospectively resolving a system adoption problem can be a huge challenge, and in such instances merely resorting to the original training programme is often not enough.
Effective User Acceptance Testing (UAT) is critical to ensuring that the new software and processes meet the needs, of both the business and individuals. It allows for any issues to be identified and fixed before the system goes live. Problems identified after go-live can have a serious negative impact on the business and user adoption.