The core role of an account manager is to build strong relationships with clients whilst identifying challenges or opportunities and finding ways to assist with these challenges and opportunities. In this blog Jamie Willgoose, a Business Consultant at Ascertus who has spent most of his career in product implementation and training identifies the key areas that account managers should focus on to help clients meet their business objectives.
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Over the last few years, we have seen a seismic shift in technology adoption, with organisations moving their infrastructure to the cloud. Consequently today, cloud-based applications are no longer seen as emerging technologies – they are now a default choice. The latest Gartner statistics show that 85% of organisations will embrace a cloud-first principle by 2025. So, why has cloud computing become so popular?
This is the third and final part of the Ascertus brand story with CEO and Founder Roy Russell, where we’ve looked at the past, present and future of Ascertus and the DMS industry. Our first blog was focused on how Ascertus came to be and how they manage to stay current after 22 years in the business. The second part focused on their new mission and vision statements, advice on how to keep clients happy and how companies can avoid the dreaded pitfalls of the DMS industry.
A couple of weeks ago we interviewed the Ascertus CEO and Founder Roy Russell to understand more about how they came to be and how they stay current in an ever-changing technical landscape and the interest we’ve received has been mind blowing.
Ascertus launched their business in June 2000 with only two employees in a small office in Dock Street, London, E1. a long way both technologically and personally from where they are now. This was a time when there were no smartphones, no Alexa, no Gmail, no Netflix and no free shipping on anything. (Amazon didn’t introduce free shipping on orders until 2002 and only on orders over $99!).
Quality of service is often a subjective concept with people defining its components and metrics differently. From a technology vendor’s perspective, superior quality of service is a combination of a reliable solution and a high level of support. Here are five signs that a conversation with your technology vendor is in order:
What makes a good Support Helpdesk? The latest survey conducted independently by iManage highlights that Ascertus is very highly rated for the quality of its Support services by customers. We have also significantly improved our rating from last year. Such instances are always a good time for introspection – what are we doing well and how can we improve our offering even further?