Quality of service is often a subjective concept with people defining its components and metrics differently. From a technology vendor’s perspective, superior quality of service is a combination of a reliable solution and a high level of support. Here are five signs that a conversation with your technology vendor is in order:
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Ascertus iManage Support
What makes a good Support Helpdesk? The latest survey conducted independently by iManage highlights that Ascertus is very highly rated for the quality of its Support services by customers. We have also significantly improved our rating from last year. Such instances are always a good time for introspection – what are we doing well and how can we improve our offering even further?