Why Wouldn’t You Move to the Cloud?
Lawyers today routinely work off their smartphones and mobile devices to conduct business and yet...
The core role of an account manager is to build strong relationships with clients whilst identifying challenges or opportunities and finding ways to assist with these challenges and opportunities. In this blog Jamie Willgoose, a Business Consultant at Ascertus who has spent most of his career in product implementation and training identifies the key areas that account managers should focus on to help clients meet their business objectives.
So, what makes a great account manager?
What five things should your (DMS) account manager be asking you?
The last year has been interesting, and I have been working more closely with account managers than ever before. I can clearly see why the Ascertus team are considered trusted advisors and are held in such high regard. Each account manager has a different approach but fundamentally, and this is something that is instilled from the top down, customer success is the key to great account management.
Previously published in Legal IT Professionals, March 2019
Many corporate legal departments today...