Ethical Partnership

  Roy Russell, CEO of Ascertus Limited examines how law firms can determine if their technology provider adopts an ethical approach to customer service and partnership? Anecdotal evidence suggests that typically, poor quality technology support providers are readier to discount their services to account for a lack of investment in the right number, quality and […]

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Ethical Partnership

Should good quality service come at a premium? And does a premium price guarantee a top-notch service from the technology provider?  To provide some context to these ruminations, with a move towards value-based pricing, law firms today are having to justify their fee rates, especially if they are charging more than their competition.  Most commonly, […]

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