In addition to smooth technical project implementation, successful projects painstakingly deliver against the pertinent elements of deep discovery including infrastructure health checks, project requirements and user needs; effective and meaningful communication on the promise of the ‘change’; user acceptance testing; and tailored, ongoing training.     All these elements fundamentally focus on the end user experience […]

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“We have an adoption problem”. I’ve heard these words many times over the years. What they should really be saying is “we have a critical problem – the entire project is failing!”. System adoption is not the only measure of project success, but it’s one of the most important. Retrospectively resolving a system adoption problem […]

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The lack of effective communication is one of the top complaints from users when organisations implement change. It can be difficult to get right. The business leaders may understand why this change is necessary for the business, but the employees may not. Effective communication should promote the value of the upcoming change – for both […]

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The Ascertus Change Management in Digital Transformation Blog Series1/6  Delivering Project Success to Customers – A Step by Step Approach It’s not good enough to merely implement technology successfully. The real test of success for a system lies in the tangible value it delivers to the business, which in turn depends on the technology’s user […]

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