Should good quality service come at a premium? And does a premium price guarantee a top-notch service from the technology provider?  To provide some context to these ruminations, with a move towards value-based pricing, law firms today are having to justify their fee rates, especially if they are charging more than their competition.  Most commonly, […]

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A recent piece of research shows that 42% of IT security incidents are caused by employee actions and 74% originate from the extended enterprise – i.e. customers, suppliers, etc. Furthermore, it is noteworthy that 40% of businesses are seeing security incidents rising since 2015, with hacker threat down to 26% in 2017 – from 33% […]

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Recently, we have witnessed a renewed interest for contract management in corporate legal departments. The benefits of this function to legal departments are inarguable – it delivers time savings and tangible operational efficiency. Given the variety of contracts that businesses enter into with internal and external stakeholders, suppliers, partners, outsourcers and so on; an automated […]

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Digital transformation has become a fashionable buzzword in recent months, but to my mind it is about targeting specific areas of the organisation to ensure that business processes and standard procedures are adhered to as a matter of routine, which in turn contribute to efficiencies. From a document management standpoint, it means automating processes and […]

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The frustration of legal departments when trying to secure budget from the business for legal-specific solutions is an open secret.  Typically, in corporate organisations, the IT department holds the overall budget for technology and so has the final say in what tools the legal department can deploy.  Invariably, due to a lack of understanding of […]

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change_management_website

While digital transformation projects are well underway in many corporates, their success, to a large extent, depends on how the organisation responds to the change and to what extent it adopts the new way of working.  Technology transformation and cultural change in mindset, must therefore go hand-in-hand. To this end, a well thought through change […]

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dms_security_website

Due to the pace of technological change and ever-growing regulatory demands, the business imperative for a strategic and comprehensive information lifecycle-led approach to document management is now critical. The traditional approach to document management is no longer fit for purpose. The following are the most pressing reasons why law firms need a robust approach to […]

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topsupport_website

What makes a good Support Helpdesk?  The latest survey conducted independently by iManage highlights that Ascertus is very highly rated for the quality of its Support services by customers.  We have also significantly improved our rating from last year.  Such instances are always a good time for introspection – what are we doing well and […]

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imanage10_privacymobility

I’ve been a longstanding user of FileSite, a solution that provides the iManage content management add-in within Microsoft Outlook.  However, since moving to iManage Work 10, the latest version of the solution, I’ve actually stopped using FileSite.   It is a personal preference of course.  Nevertheless, I believe lawyers too will love iManage Work 10.  Here’s […]

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Today in our personal lives, rather than making large one-off payments to own expensive items, such as IT devices, cars and such, many of us opt for a purchasing model that allows us to use the products without necessarily ‘owning’ the assets. Given the rapid pace of technology and how quickly some of these items […]

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